El Paso County Department of Transportation
Guiding Principles
QUALITY
Our products and services:
- Stand the test of time
- Meet appropriate standards or specifications
- Provide good value by efficient use of public funds
- Are complete and accurate so as to satisfy the needs of our internal and/or external customers
COMMUNICATION
- Communication provides the common bond that ties us together and makes us a team.
We regularly:
- Encourage and foster communication throughout the organization
- Are proactive in improving the image of the DOT by informing and educating the public about
our services
- Strive to be consistently open, honest, direct and clear
- Define expectations
- Strive to provide everyone access to clear and accurate information when appropriate
- Are proactive in obtaining and providing information in a timely manner as needed to complete our tasks
- Are consistent with and reinforce our mission and vision
CONTINUOUS IMPROVEMENT
We raise the bar to achieve the next level of excellence when appropriate. Each opportunity we try to get a little bit better.The organization:Embraces new ideas and makes changes toimprove the organizationEncourages each individual’s personal and professional growth and educationIs committed to training
ACCOUNTABILITY
We:
- Are each accountable and we hold each otheraccountable for results and outcomes
- Identify “champions” to take the lead on issuesIdentify priorities and keep commitments
- Assign responsibility for tasks and track projects
- Make no excusesHonor the authority that has been assigned to others
- Have a clear understanding of and respect for the levels and channels of authority
PROFESSIONALISM
We:
- Take initiative
- Are well-trained
- Are knowledgeable about our own jobs and fields of expertise
- Are competent
- Are experienced
- Strive to earn respect and are respectful of others
- Project a good image for the county
- Exercise good judgment
- Rise above the minimum requirements
- Act with integrity
- Know our own limitations
- Stand up for our organizational values
- Come forward with our concerns if we think something is wrong
- Have a sense of duty and responsibility to the public
- Are consistent in application of policies and procedures
- Take price in our facilities, equipment and work
PLANNING
We:
- Continue to develop and implement methods forshort-term and long-range planning
- Identify and implement interim solutions as we move toward our long-range goals
- Follow decision-making processes that lead to the best possible solutions
TEAMWORK
Teamwork is:
- Balancing our priorities for a common goal
- Listening to understand each others’ viewpoints
- Communication
- Consensus
- Accepting responsibility
- Willingness to compromise
- Providing each other with good information
- Giving credit where credit is due
- Cooperation
- Supporting the philosophy and goals of the team
